As a Customer Service Operator in the Otisline Contact Center, you connect with internal and external customers to resolve emergencies and inquiries. Based in Leicester, you will join a global leader and be upskilled into additional areas of the center. You will promptly adjudicate breakdown calls and ensure accurate information is captured in Otis systems. This role offers training, long-term prospects, and a path to grow within a crisis‑proof, safety‑driven business that moves millions daily.
Pay / Benefits
long-term employment contract
intensive training in technology, processes & soft skills
opportunity to grow within the role
work in a global, diverse team
Responsibilities
Receive and adjudicate emergency breakdown calls
Address customer and mechanic queries promptly and efficiently
Update Otis Business Systems with precise information
Key requirements
passionate about excellent customer service
excellent written and verbal communication
team-player able to work under pressure to meet commitments
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