Legal Claims Executive

Overview

In this role you lead Red Claims management, investigations, and settlements to protect the business and support efficient claims recovery. You will coordinate with legal partners and internal stakeholders while managing cost exposure and ensuring timely, evidence-based liability determinations. You’ll steer Green Claims processes and act as a primary liaison for external legal suppliers, contributing to best-in-class cost recovery. This position blends leadership, legal liaison, and operational risk control to support the M25 infrastructure network.

Pay / Benefits

Smart working with up to 40% remote work
25 days paid annual leave (pro rata)
family-friendly policies including paid parental leave
pension
share incentive plan
volunteering leave

Responsibilities

Lead the management, investigation, and resolution of Red Claims with accurate liability decisions and cost control
Conduct causation investigations to determine liabilities on behalf of the business
Assess claims and present reasonable settlement offers, repudiate where no liability exists
Raise payments to claimants and respond to Appeals and FOIA requests
Prepare Green Claim packs for external legal suppliers and liaise on documentation/costs
Collaborate with internal stakeholders to evaluate settlements and decisions
Support Green Claims Team to achieve best-in-class cost recovery and act as primary liaison for legal suppliers
Provide lead on legal claims, attend hearings, and lead uninsured losses
Prepare litigation documentation and negotiate settlements with insurers/public bodies
Adhere to claims processes, policies, controls, and LEAN improvement proposals

Key requirements

Experience in credit control, administration or claims management, preferably in highways services or insurance
Strong verbal and written communication skills
Excellent computer and administrative skills
Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background)
Customer focus and ability to manage stakeholder relationships
Teamwork, collaboration, respect and trust as core professional values