Salesforce Architect

Overview

As a Salesforce Architect at Heathrow, you will shape and govern the architecture for Commerce Cloud and Order Management to enable seamless customer journeys and efficient retail operations. You will work with business stakeholders, developers, and solution designers to deliver secure, scalable, and high-performing Salesforce solutions aligned with enterprise standards. The role offers exposure to large-scale, mission-critical platforms in a fast-paced, global hospitality context. You will drive technical decisions and influence cross-functional teams to deliver measurable business value.

Pay / Benefits

• competitive salaries
• performance-based bonuses
• Share in Success bonuses
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Design and govern Salesforce Commerce Cloud and Order Management architecture aligning with enterprise standards
• Collaborate with business and technical teams to translate requirements into scalable, secure solutions
• Lead technical design sessions and mentor development teams on best practices and integration patterns
• Define architectural documentation (data models, integration diagrams, security frameworks)
• Evaluate new Salesforce features and third-party tools to drive business value
• Ensure data protection, security, and performance standards across Salesforce implementations

Key requirements

• Proven experience as a Salesforce Architect with expertise in Commerce Cloud and Order Management
• Strong understanding of Salesforce platform architecture, integration patterns, and security best practices
• Hands-on experience with API design, data modelling, and system integrations
• Excellent stakeholder management and communication skills
• Ability to lead technical discussions and influence decision-making at senior levels

• Stakeholder management
• Communication
• Leadership
• Salesforce Commerce Cloud
• Salesforce Order Management
• Salesforce platform architecture

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