Head of Security Incident Management

Overview

You lead and mature WPP's global Security Incident Management capability, guiding strategy, operations, and technical execution across the incident lifecycle. You will manage a global team, partner with Security Architecture, Threat Intelligence, and Automation, and escalate Sev1/Sev2 incidents at the executive level. Your remit includes governance, metrics, and continuous improvement to align with the ASO strategy. This role offers influence over incident response at scale and a chance to shape an automation-first security posture. You help protect clients, data, and brand integrity in a dynamic, regulated environment.

Responsibilities

• Own end-to-end Security Incident Management capability across WPP
• Develop and lead Security Incident Management Leads and Responders
• Set strategic direction for incident response aligned to Operational Security objectives and ASO roadmap
• Hold accountability for major incidents and act as senior escalation authority for Sev1/Sev2
• Ensure governance, communication, and stakeholder engagement throughout incident lifecycles
• Provide executive updates during cyber incidents and crises
• Define and own incident management strategy, roadmap, and maturity objectives
• Create globally consistent incident response operating model and frameworks
• Drive intelligence-led and threat-informed response capabilities
• Automate investigation, triage, enrichment, containment, reporting, and evidence capture where appropriate
• Reduce manual effort, improve MTTD/MTTR, and incorporate automated intelligence
• Coordinate with Legal, Privacy, Communications, and external partners during major events
• Oversee RCA and PIR processes, post-incident improvements, and audits
• Define KPIs, KRIs, SLAs, and reporting to leadership
• Foster a high-performing, collaborative incident response culture
• Ensure training, certification pathways, and succession planning for the team

Key requirements

• Extensive experience leading enterprise-scale Security Incident Management or Incident Response
• Proven track record directing major cyber security incidents and crisis response
• Strong understanding of incident response methodologies, operating models, and governance
• Experience leading multidisciplinary cyber security teams in global organizations
• Deep technical knowledge of SIEM, SOAR, EDR/XDR, cloud, identity, email security, and digital forensics
• Experience defining operational metrics and continual improvement programs
• Excellent communication with technical teams, executives, legal, regulators, and clients
• Proven ability to build and mature operational security capabilities

• strategic thinking
• leadership and coaching
• stakeholder management
• SIEM
• SOAR
• EDR/XDR

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