Order Intake Lead

Overview

As Order Intake Lead you oversee the intake of customer orders, guiding a team to ensure accurate, timely, and policy-compliant processing. You will act as a key escalation point and drive improvements to enhance the customer experience. The role partners with internal teams and external stakeholders to sustain high service standards and operational excellence. This is a chance to shape order management processes in a global IT solutions provider.

Responsibilities

• Lead and manage the Order Intake team to ensure smooth day-to-day operations
• Oversee processing of sales orders and customer purchase orders for accuracy and timeliness
• Validate data accuracy in quotations, orders, and invoices
• Act as escalation point for customer inquiries and resolve issues promptly
• Monitor team performance and provide coaching and development opportunities
• Collaborate with internal teams to improve processes and enhance customer experience
• Maintain and update sales and customer records ensuring compliance with standards
• Analyse order intake metrics and report performance to senior management
• Drive continuous improvement initiatives within the order intake function
• Ensure adherence to company policies and procedures across all activities

Key requirements

• Proven experience in order management or a similar operational leadership role
• Strong organizational skills with exceptional attention to detail
• Proficiency in Microsoft Office tools, particularly Excel
• Ability to lead and motivate a team in a fast-paced environment
• Excellent communication and problem-solving skills
• Competence in working with data and metrics to drive performance
• A business-related degree is desirable but not essential

• excellent communication
• problem-solving
• leadership/motivation
• data-driven decision making
• Microsoft Excel
• Microsoft Office tools

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