As a Customer Success Manager for Signature Success, you will own the frontline accountability for high-profile Salesforce customers, driving adoption and value realization of the Salesforce platform. You will collaborate with cross-functional teams to ensure renewal and expansion while guiding customers through feature releases and optimal use of Signature services. The role emphasizes proactive health checks, risk management, and executive stakeholder engagement. This is a high-impact position at a market-leading AI CRM company with a focus on customer outcomes and long-term partnerships.
Responsibilities
Own orchestration of Signature deliverables, renewal, and expansion for assigned accounts
Cultivate relationships with IT and business executives to drive adoption and value
Provide proactive Salesforce guidance based on customer interests and release schedules
Advise on feature adoption and risk mitigation for implementations
Communicate customer value to ensure renewals with Signature Success
Triage and resolve high-severity incidents as customer advocate
Conduct quarterly reviews to identify trends and recommend improvements
Build cross-functional relationships with Sales, Engineering, and Product Management
Key requirements
8+ years in Technical Customer Success, SaaS, technology consulting, or related leadership roles
Exceptional English communication and presentation skills with executive visibility
Ability to translate technical concepts into business terms and map requirements to features
Knowledge of software development processes and design methodologies
Experience leading cross-functional teams to resolve customer needs or projects
Current experience in Financial & Regulated/HLS industry
Familiarity with Sales Cloud and Service Cloud, including pipeline management, forecasting, case management, and omni-channel delivery
Degree or equivalent experience required (but not specified)
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.