IT Support Lead

Overview

As IT Lead at Lendable, you will guide the IT team to sustain rapid growth and deliver high-quality service. You shape IT strategy and ensure uptime, reliability, and data protection in a fast-paced environment. You’ll be hands-on, resolving complex issues and driving automation to improve business outcomes. You collaborate with Security and Engineering to provide best-in-class user experiences and foster an inclusive, high-performing culture. This role offers the opportunity to grow into IT management while scaling IT for a leading fintech platform.

Pay / Benefits

• flexible working
• health coverage
• retirement & savings
• employee referral programme
• office meals & snacks
• sustainable commuting options

Responsibilities

• Support the Head of IT to lead and support the IT team, managing day-to-day operations and workload distribution
• Set strategic IT direction aligned to business growth goals
• Act as escalation point for complex technical issues with focus on user satisfaction
• Ensure consistent support across Windows, MacOS, Linux, mobile devices, and office equipment
• Develop and implement IT standards, knowledge base, and training resources
• Drive continuous IT workflow improvements through automation and process optimization
• Oversee onboarding/offboarding for new joiners across multiple UK and international locations
• Collaborate with IT, Security, and Engineering to maintain uptime, reliability, and data protection
• Select, configure, and manage ITSM/ticketing systems and report support metrics
• Support office and remote working technology and promote innovation and accountability
• Lead initiatives to improve IT operations and security posture

Key requirements

• Minimum 5+ years in IT Support/IT Systems/Service Desk environments
• Experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
• Experience in leading teams
• Proven coaching abilities for high-performing, inclusive teams
• Experience implementing and optimizing ITSM systems (e.g., Zendesk, Jira, Freshdesk) within scaling organisations
• Advanced troubleshooting skills with computers (MacOS) and mobile devices
• Strong communication and stakeholder management skills
• Understanding of security protocols and threat mitigation strategies
• Willingness to travel to Kent and London as needed

• leadership
• communication
• stakeholder management
• MDM (Jumpcloud, Jamf, Kandji)
• ITSM systems (Zendesk, Jira, Freshdesk)
• MacOS troubleshooting

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