In this role, you will safeguard customer renewals and drive retention across Palo Alto Networks’ growing client base. You’ll collaborate with core and specialist sales teams and channel partners to ensure successful deployments and ongoing satisfaction. You will manage maintenance and subscription renewals, generate coterminous quotes, and pursue multiyear upsells, while forecasting accurately in Salesforce and Clari. This position blends customer focus with process improvements to support sustainable growth and customer success.
Responsibilities
Renew contracts across portfolios
Collaborate with Core and Specialist Sales Teams to understand customer needs
Manage maintenance and subscription renewals in your territory
Generate quotes including coterminous quotes
Upsell to multiyear renewals by demonstrating value
Follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to secure renewals before expiry
Submit accurate forecasts through Salesforce.com and Clari
Collaborate with Sales Operations and IT to drive process improvements and best practices
Key requirements
Experience managing renewal install base for Enterprise and Commercial accounts
Experience working with Channel Partners
Track record of achieving sales goals
Experience using Salesforce.com and Clari for forecasting and CPQ for quoting
Strong communication and ability to articulate company mission and opportunities
Ability to learn new technologies quickly and adapt to changing needs
Strong time management and interpersonal skills
English proficiency; other European languages desired
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