Fulfilment Centre Manager

Overview

In this role you lead the daily operations of the fulfilment centre to optimise order fulfilment, minimise stock waste, safeguard assets, and develop frontline staff. You work with Senior Operations Leadership to improve centre performance, ensure safety and policy compliance, and drive a high-performing team to deliver excellent customer service. The position anchors Zapp’s mission to disrupt the convenience market with best-in-class fulfilment solutions. This is a hands-on leadership role with P&L accountability at a designated location.

Pay / Benefits

• Private Health Insurance (AXA)
• Zapp Credit for testing the Zapp service and experience
• Perkbox
• 25 days annual leave plus all UK bank holidays

Responsibilities

• Oversee day-to-day fulfilment centre operations and ensure smooth workflow
• Manage and monitor KPIs to drive performance
• Uphold Zapp policies and operational standards for customer service
• Review and refine standard operating procedures
• Lead, train, and engage front-line staff to maintain a high-performing team
• Maintain inventory security and asset protection
• Uphold Food Safety and Health & Safety standards
• Oversee site condition and equipment maintenance
• Promote licensing objectives and ensure license conditions are met

Key requirements

• Experience managing 24/7 front-line operations in logistics, e-commerce, or retail
• Proven ability to lead large teams (15+ people) including management staff
• Strong analytical skills with ability to derive insights and implement data-driven improvements
• Experience collaborating with stakeholders (e.g., Customer Experience, Central HQ) to seek guidance and propose enhancements
• Excellent verbal and written communication skills
• Willingness to work varied shifts, including weekends

• leadership
• communication
• stakeholder collaboration
• data analysis
• KPI tracking
• operational analytics

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