Senior Claims Officer

Overview

In this role you will manage a global portfolio of large, complex Short Tail and Specialty ceded claims, often self-supported. You will assess developments, coverage and reinsurance structures to identify exposures and recovery opportunities. You will maintain portfolio controls, perform retention analyses, and communicate with reinsurers and brokers. Your work will involve collaboration with internal stakeholders to drive timely, accurate reporting and escalation when needed. This is a high-impact position shaping recovery outcomes in a global reinsurance setting.

Pay / Benefits

• flexible working arrangements
• enhanced family-friendly leave
• inclusive benefits
• diversity and inclusion programs
• health and wellbeing benefits
• support for volunteering and charitable giving

Responsibilities

• Manage a global portfolio of large, complex claims with minimal supervision
• Analyze developments, coverage issues, and reinsurance structures to identify exposures and recovery opportunities
• Maintain portfolio controls including diary management, financial tracking, and timely reporting of significant developments
• Perform retention and recoverability analyses to determine net exposure
• Review narratives and documentation for distribution to reinsurers and brokers, ensuring privacy and privilege requirements
• Escalate material issues with analysis and recommendations
• Maintain inquiries and relationships with brokers, reinsurers, and internal stakeholders while protecting the company's position
• Coordinate reinsurer claim audits and contribute to commutations, portfolio reviews, and process improvements

Key requirements

• Relevant degree or professional insurance qualification
• Experience managing large and complex claims self-supported
• Strong knowledge of direct and reinsurance claims, including coverage interpretation and recoverability
• Analytical and quantitative skills with ability to draw clear conclusions
• Judgment with sensitive or privileged information
• Clear written and verbal communication across technical and senior audiences
• Strong stakeholder management, organization, and prioritization
• Ability to work self-supported while collaborating in a global team
• Digital fluency and quick adaptation to new claims systems and technologies
• Experience with large and complex losses, ceded reinsurance, or short tail and specialty classes is advantageous

• stakeholder management
• communication
• organizational skills
• coverage interpretation
• recoverability and net retention analysis
• analytical and quantitative analysis

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