Director, Custom Healthcare Research

Overview

In this Director role within Ipsos Healthcare Custom Research, you will lead key client relationships and shape bespoke research programmes across the product lifecycle. You’ll combine commercial leadership with deep research expertise to deliver impactful insights for pharmaceutical, biotech and medical device clients. You will drive business growth, develop innovative solutions, and contribute to thought leadership while building capability across the team. This is a collaborative, entrepreneurial opportunity to influence healthcare decision-making at scale.

Pay / Benefits

• 25 days annual leave
• pension contribution
• income protection
• life assurance
• health & wellbeing benefits
• professional development opportunities

Responsibilities

• Lead and grow key client relationships and act as trusted advisor to senior stakeholders
• Oversee delivery of bespoke healthcare research programmes from proposal to insights and strategic recommendations
• Identify opportunities to expand partnerships and drive business growth
• Develop innovative solutions to complex client challenges and contribute to thought leadership
• Build capability and mentor high-performing team members
• Collaborate with cross-functional teams to deliver impactful outcomes for clients

Key requirements

• Extensive experience in primary market research with a Healthcare focus
• Degree or equivalent experience
• Proven ability to develop and maintain client relationships through consultation and insight
• Strong knowledge of quantitative and/or qualitative ad-hoc research techniques
• Track record of leading and developing high-performing teams
• Deep understanding of research methodologies and analytical techniques
• Experience leading studies across the product lifecycle, with focus on pharmaceutical brands
• Proficiency in AI use and adoption, including generative AI
• Experience in global or cross-regional market research projects
• Ability to break down complex topics into engaging studies with impactful results
• Interest in working across a range of clients and diseases
• Evidence of applying new methodologies to client issues

• Commercial insight
• Opportunity spotting
• Strategic awareness
• AI use and adoption (generative AI)
• Social intelligence analytics (desirable)
• Digital data collection methods and online analytics tools (desirable)

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