In this role you lead HMRC’s Workplace Operations across a multi-site Edinburgh region, ensuring safe, compliant and customer-focused services. You’ll build capability in a fast-paced, agile estate environment and partner with senior stakeholders, suppliers, and government colleagues to improve customer outcomes. You drive change, manage budgets, and oversee risk and safety, shaping the service delivery for HMRC and OGDs. This is a high-impact leadership position at the forefront of government property transformation.
Pay / Benefits
Civil Service pension contribution
Flexible and hybrid working
Generous leave starting 25 days
Coaching and development
Personal support
Career progression opportunities
Responsibilities
Lead a multidisciplinary Workplace Operations team across four sites
Use data and insight to enhance customer experience
Deliver customer-focused services while collaborating with senior stakeholders
Communicate clearly to diverse audiences and guide change
Apply knowledge of change management processes effectively
Lead discussions on complex customer issues with senior customers and stakeholders
Collaborate with Professional Services and SMEs to resolve building issues
Ensure safe, compliant workplaces and provide assurance to E&LP senior leaders
Investigate complaints with the Customer Team to derive solutions
Manage a delegated budget effectively
Key requirements
Experienced in a key leadership role within an Estates discipline
Ability to use data and insight to improve customer experience
Strong collaboration and stakeholder engagement
Adept at investigating and resolving customer-driven complaints
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