Junior Quality Assurance Manager

Overview

In this role you will support the Quality Assurance Framework within Property Management, driving continuous improvement and strong compliance. You collaborate with SMEs, risk and compliance, and IMS to strengthen controls and service delivery. You will manage procedures, lead improvement initiatives, and facilitate change through training and stakeholder engagement. This position offers a pivotal role in embedding quality and regulatory readiness across the team.

Responsibilities

• Manage and maintain the Procedure Hub ensuring accuracy and accessibility
• Collaborate with SMEs to develop and improve procedures using QA measurements and RCA
• Lead procedure improvement activities to enhance quality, compliance, and efficiency
• Conduct QA reviews and internal audits to assess adherence and identify improvements
• Analyse audit outcomes and complaints to propose and implement improvements
• Facilitate workshops, meetings, training, and stakeholder engagement for procedural changes
• Support embedding new procedures via communication, coaching, and training
• Coordinate with Risk & Compliance, IMS, and operations to ensure regulatory and quality alignment
• Support ISO 9001 readiness and corrective/preventive action management
• Assist with investigation of complaints and non-conformances to translate lessons into actions
• Promote a culture of quality and continuous improvement across Property Management

Key requirements

• Experience in Quality Assurance
• Strong RCA, analytical and problem-solving skills
• Experience developing and improving business procedures and controls
• Experience using QA measurements and data to drive improvement
• Strong stakeholder engagement and relationship management
• Experience facilitating workshops, audits, training, or improvement initiatives
• Excellent written and verbal communication
• Strong organizational skills and multi-priority management
• Ability to influence and drive positive change

• Collaborative and consultative approach
• Analytical and evidence-driven
• Proactive and solutions-focused
• RCA (Root Cause Analysis)
• Quality Assurance measurements and data analysis
• Knowledge of ISO 9001 Quality Management Systems

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