Fraud Operations Lead

Overview

In this role you will shape Klarna’s fraud operations as we scale, leading a hands-on team to deliver high-quality outcomes across consumer and partner fraud. You’ll bridge fraud operations with prevention, detection and investigation, turning insights into scalable processes. You work closely with external vendors while keeping in-house expertise, driving improvements across tooling and workflows. This is a cross-functional position with clear impact on efficiency and risk management, in a fast-growing fintech environment.

Responsibilities

• Own and evolve Klarna's fraud operations framework
• Lead a team of specialists while remaining hands-on to maintain quality
• Collaborate with external vendors and maintain in-house expertise to validate workflows during peaks
• Identify inefficiencies and implement scalable process improvements
• Act as the bridge between fraud operations and the wider fraud function (prevention, detection, investigation) and translate priorities into scalable processes

Key requirements

• 5+ years in fraud operations in fintech, payments, or similar
• Managed teams and performed hands-on operational work
• Led process improvement work with scalable solutions
• Familiar with fraud tooling, case management systems, and both manual and automated workflows
• Data-driven with defined KPIs used to guide decisions
• Collaborates with Product, Tech, Risk, and Compliance
• Experience with external vendors, monitoring performance, and relationship management
• Clear communication with stakeholders at all levels

• collaboration across functions
• clear stakeholder communication
• problem-solving mindset
• fraud tooling
• case management systems
• manual and automated workflows

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