Senior Agentic Customer Success Manager

London Source: WhatJobs

See advert for pay

Overview

In this role you act as a trusted strategic advisor to enterprise executives to drive AI adoption at scale. You will lead governance, operating models and AI Center of Excellence programs, shaping roadmaps and value delivery across strategic accounts. You collaborate with cross-functional teams to ensure aligned plans and measurable business outcomes. This is a chance to influence the AI-enabled transformation of large customers within a leading AI-powered CRM company. The opportunity combines strategic leadership with hands-on executive engagement to redefine success in the agentic era.

Responsibilities

Set the strategy for customers' AI Center of Excellence and advise on governance and operating models
Own the value narrative across a portfolio of strategic accounts and drive adoption
Leverage AI performance data and usage trends to shape roadmaps and report ROI
Lead the account team across Account Executives, Professional Services and partners to execute a single plan
Identify high-impact AI use cases and build executive-ready business cases to influence product and roadmap
Drive expansion by translating customer insights into actionable product improvements

Key requirements

8+ years of work experience including 5+ years in Customer Success, Professional Services or Management Consulting
Experience leading adoption and change management for complex enterprise SaaS accounts
Led or advised steering committees and governance frameworks for large digital transformation programs
Proven ability to grow consumption-based accounts
Confidently influences senior executives and translates usage data into ROI
Understanding of AI and large language models (LLMs) and how they create value for customers