In this role you lead robotics automation initiatives within HMRC, driving delivery against milestones and release schedules. You will enable development teams, manage stakeholders, and collaborate across CDIO CSG to shape roadmaps and ensure high-quality solutions. You’ll coach teams, manage risks, and foster a culture of continuous improvement in automation. This position offers the chance to impact customer service and operational excellence at scale within a major government organisation.
Pay / Benefits
Hybrid working policy
Flexible working options
Generous leave starting 25 days (up to 30)
Civil Service Pension contributions (~13,194 on top of salary)
Coaching and development opportunities
Family-friendly policies
Responsibilities
Enable developers to advance the robotics backlog through design, development, testing and delivery of automation solutions using agile methods
Remove impediments to maintain smooth development and delivery
Engage with stakeholders to align goals, secure buy-in for vision and roadmap
Collaborate with other product managers to define service roadmaps and translate into actionable user stories
Facilitate sprint planning and agile ceremonies to prioritise work
Mentor project members and promote an agile mindset
Foster continuous improvement and safe feedback during retrospectives
Build strong relationships with senior stakeholders and third parties
Coordinate with Live Services Team to resource and operate a Live Service Support Model
Ensure end-to-end delivery with proactive mitigation of technical issues
Promote test-driven development as core to the operating model
Communicate progress to customers, stakeholders and project managers
Demonstrate visible leadership and team cohesion across CDIO CSG
Contribute to the Product Management community of practice
Key requirements
Proven track record in agile delivery with NICE software and Microsoft Office products
Experience solving problems in services, products or processes
Experience working with multidisciplinary teams
Experience delivering automation changes across multi-delivery teams
Understanding of Robotics and Automation technologies
Ability to visualise and articulate complex problems using analytics/data
Experience driving automated continuous improvement based on user feedback
Ability to prioritise across multiple requests and recommend actions
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