In this role you lead the Student Services Centre, serving as a central contact point for non-academic enquiries. You will work with Professional Services to deliver a coordinated, high-quality student experience across the student journey. You will drive service improvements, leveraging IT and strong organisation to respond quickly in a busy environment. You contribute to a culture that puts students at the heart of everything we do, within a supportive university setting.
Pay / Benefits
Generous annual leave
Training and Development opportunities
Pension Scheme with employer contribution
Cycle to Work
Season Ticket Loans
EyeSight testing support
Responsibilities
Manage and develop the Student Services Centre to provide efficient, student-focused information and support
Collaborate with colleagues across Professional Services to coordinate a unified service for students
Deliver excellent customer service and continuously seek improvements to the student experience
Apply innovative IT solutions and effective organisational and interpersonal skills to service delivery
Support the Student Administration Directorate in meeting service standards in a fast-paced environment
Key requirements
Proven commitment to customer service
Strong IT, organisational and interpersonal skills
Ability to work under pressure and adapt to changing requirements
Experience collaborating across teams to deliver coordinated services
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