8 hr FTC

Overview

In this role you support store leadership to grow sales and profitability by delivering exceptional customer service on the shop floor. You embody The Body Shop’s values and policies, offering expert product insight and building trust with customers. You’ll learn the products’ origins and advocate a philosophy centered on ethical sourcing and social impact. This is a chance to contribute to a purpose-driven, activist-brand experience that puts people and the planet first.

Responsibilities

• Support store management to drive sales and profit through outstanding customer service
• Model and uphold company values and procedures in daily operations
• Acquire product knowledge and communicate its origins and ethics to customers
• Proactively engage customers to recommend products aligned with their lifestyle and preferences
• Provide inspirational insights into The Body Shop products and philosophy

Key requirements

• Strong interpersonal skills to build rapport with customers
• Effective communication and active listening
• Genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

• Interpersonal skills
• Communication
• Active listening
• Customer focus
• Team collaboration

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