Assistant In Room Dining Manager

Overview

As Assistant In Room Dining Manager you will lead the Room Service team to deliver refined, memorable in‑room dining experiences. You’ll work within the pre‑opening luxury hotel project to shape guest interactions and uphold Forbes service standards. You will partner with training, operations, and culinary teams to drive quality, guest satisfaction, and responsible financial performance. This role offers the chance to influence the guest journey at a landmark property and help define a world‑class hospitality culture.

Pay / Benefits

• complimentary meals provided on duty
• development programmes
• Employee Travel Programme with discounts
• Perks at Work discounts
• 28 days’ holiday rising to 33
• opportunities to contribute to CSR initiatives

Responsibilities

• Lead and develop the Room Service team to meet and exceed targets and support professional growth
• Ensure compliance with luxury brand standards, Forbes criteria, and internal quality benchmarks
• Monitor guest satisfaction and implement improvements for ongoing service excellence
• Stay current with culinary and service trends and propose innovative F&B concepts
• Optimize revenue while maintaining strict cost control and support budgets, forecasts, and departmental objectives
• Collaborate with Training and Development to sustain structured, ongoing learning
• Maintain strong internal controls and governance across policies and procedures

Key requirements

• Proven experience in a supervisory or management role within luxury or upper‑upscale hospitality
• Strong people management and leadership capabilities
• Well‑developed negotiation and influencing skills
• Positive, professional, solution‑oriented attitude
• Exceptional verbal and written communication skills
• Ability to stay composed and decisive in a fast‑paced, high‑service environment
• Impeccable grooming and presentation aligned with a luxury brand

• leadership
• communication
• problem‑solving
• payroll management (advantageous)
• budgeting and forecasting (advantageous)
• cost control (advantageous)

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