Team Leader - 37.5hr

Overview

In this Team Leader role, you support store management to drive sales and protect the brand while coaching customer consultants to deliver outstanding service. You help maintain store presentation and inventory, and you act as a bridge between customers, staff, and management. You champion The Body Shop campaigns and adapt to changing retail conditions, empowering the team to meet targets with strong customer focus. This is a chance to lead by example in a purpose-driven, activist-minded retail environment.

Responsibilities

• Supervise and coach customer consultants, especially in the absence of store management
• Deliver exceptional customer service and manage customer concerns
• Maintain store layout, inventory, and general store operations per guidelines
• Coach staff to achieve service standards and support management
• Promote and embody The Body Shop campaigns as brand ambassador
• Monitor sales trends and use product storytelling to enhance customer experience
• Adapt to change and operate multiple store systems
• Assist with recruiting and onboarding of new team members
• Perform opening/closing procedures and audit documentation
• Foster teamwork and support change and new ideas
• Coordinate between customers, team, and store manager
• Train new staff and act as a role model for brand values

Key requirements

• Experience in customer service and passion for beauty/retail
• Effective communication and listening skills
• Strong interpersonal skills to build rapport and provide solutions
• Positive, growth-oriented mindset
• Ability to multitask, manage time, and work flexible hours

• collaborative
• leadership
• adaptability
• store systems operation
• inventory management tools
• audit/documentation procedures

Full job description from WhatJobs. Apply for this role →