In this role, you will support the global Order to Cash operations within Serco’s Group Finance Services. You will collaborate with our offshore BPO partner to ensure efficient, compliant finance processes and high-quality service delivery. You’ll analyze performance, identify control gaps, and drive process improvements and standardisation. This is a fast-paced, collaborative role with opportunities to contribute to finance transformation and professional growth.
Pay / Benefits
25 days annual leave
Pension – 6%
Discounts (cinema, Merlin attractions, online shopping, mobile plans, leisure memberships)
Health and wellbeing support (Employee Assistance Programme, Simply Health Cash Plans)
Career development training and leadership coaching
Flexible and hybrid working where possible
Responsibilities
Support day-to-day OTC performance alongside the offshore BPO partner
Review SLAs, KPIs, and operational performance to identify improvements
Analyse monthly controls and work with teams to address control failures
Investigate operational issues and implement root-cause actions
Monitor OLA performance and drive trend-based improvements
Promote best practice and standardisation across OTC processes
Contribute to finance transformation, process improvement, and system enhancement initiatives
Key requirements
Experience across end-to-end OTC processes (customer onboarding to cash collection and payment accounting)
Experience in a large or complex organisation with OTC processes
Experience in a shared services environment or with outsourced finance providers
Excellent analytical skills with strong attention to detail
Ability to interpret financial data, KPIs and performance metrics
Proficiency in Microsoft Excel
Desirable: experience with offshore BPO providers, SAP, and finance process improvement initiatives
Analytical mindset
Collaborative and proactive
Problem-solving and root-cause analysis
Microsoft Excel
SAP (desirable)
Experience with KPI/OLA/SLAs monitoring (desirable)
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