VP, Client Engagement

Overview

As VP, Client Engagement you own the strategic, executive-facing relationship with a major global pharmaceutical client, accountable for revenue growth and long-term partnership. You connect client executives with OneSource leadership, balancing commercial goals with delivery credibility in a regulated setting. You drive cross-service expansion, governance, and portfolio alignment to ensure the client views OneSource as a trusted partner at the highest levels.

Responsibilities

• Own and manage the primary commercial relationship for a global pharmaceutical client
• Build and sustain executive relationships with senior stakeholders across functions
• Serve as the client’s escalation point and strategic advisor for complex initiatives
• Lead executive governance cadence (QBRs, planning, long-range discussions)
• Meet annual revenue target and expand wallet across services/geographies
• Identify whitespace opportunities and convert opportunities into funded work
• Forecast accurately, maintain pipeline discipline, and manage CRM data
• Develop multi-year account strategy and lead cross-functional teams
• Align delivery capabilities with sales commitments and margins
• Ensure smooth project launches, risk management, and client satisfaction
• Mentor other senior account leaders and codify best practices
• Represent the client internally with discretion and credibility
• Contribute to executive-level commercial planning and governance forums
• Protect the client relationship and OneSource reputation when issues arise
• Foster accountability, transparency, and partnership across the account

Key requirements

• 15+ years in pharmaceutical, life sciences, or technical consulting environments
• Proven track record owning a large enterprise account with revenue responsibility
• Ability to operate credibly with global senior client executives
• Strong commercial judgment and consultative selling expertise
• Understanding of regulated environments and delivery realities
• Bachelor’s degree; advanced degree preferred
• Willingness to travel extensively

• executive presence
• strategic advisory capabilities
• strong collaboration and leadership of cross-functional teams
• credibility and relationship-building at senior levels
• CRM system
• forecasting and pipeline discipline

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