Sr. Lead-UK Transfer Agency (UKTA) Operations

Overview

In this role, you will lead UK Transfer Agency (UKTA) Operations to ensure dependable service delivery and strong governance across the UK, Ireland and India. You will partner with TA leadership to scale processes and drive transformation, risk controls, and regulatory compliance. You will act as a senior escalation point for governance, client issues and operational resilience, shaping the regional operating model and delivery to high-profile clients. This is an impact role at scale, focused on performance, control and cross-functional collaboration in a complex financial services environment.

Responsibilities

• Lead UKTA Operations to meet service standards, KPIs, KRIs and client commitments across dealing, registration, settlement, distributions, commissions, statements and investor servicing.
• Evolve the regional operating model, drive simplification, automation and strategic change initiatives.
• Maintain robust controls, identify and remediate risks, incidents and audit findings in line with governance.
• Ensure processes comply with regulatory obligations (CASS, AML/FCC, Consumer Duty, data privacy, etc.).
• Support client engagement, RFPs, due diligence, onboarding and senior escalations.
• Act as a senior escalation point for regulatory, operational and client-impacting matters.
• Support business continuity, outages, and taxonomy for SLA-critical incidents.
• Provide leadership, coaching and development for multi-location teams.
• Manage workforce planning, budgeting and resource allocation.
• Represent UKTA in governance forums and client/external discussions.

Key requirements

• Senior operational leadership in Transfer Agency or comparable regulated environment.
• In-depth TA operational knowledge (dealing, registration, settlement, distributions, investor servicing).
• Strong regulatory awareness (CASS, AML/FCC, Consumer Duty, data privacy).
• Proven ability to lead large multi-location teams and scale operations.
• Solid operational risk judgment, incident resolution and root cause analysis.
• Experience delivering operating model change, automation and cross-jurisdiction programs.
• Strong client and executive communication skills; ability to engage senior stakeholders.
• Commercial discipline with budget and capacity management.
• Familiarity with TA platforms, workflow tools and reporting solutions.
• Knowledge of payment, settlement, reconciliation and investor record keeping.
• Experience with MI, dashboards, KPI/KRI reporting and trend analysis.
• Automation and process improvement knowledge.
• Degree-level education or equivalent industry experience is expected.
• Relevant qualifications in TA, risk, compliance or operations are beneficial.

• strong stakeholder management
• leadership and people development
• clear communication with senior leaders
• Transfer Agency platforms
• workflow tools
• client servicing systems

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