DEX Operations Architect

Overview

As a DEXOps Architect in our Customer Success team, you partner with IT leaders to embed DEXOps into core workflows and drive measurable operational improvements. You will identify, design, and deliver workflow transformations that align with enterprise IT operating models, and you’ll oversee change management and adoption. Your work accelerates IT transformation by turning platform capabilities into real business outcomes. You’ll engage with C-suite and senior IT leaders to secure sponsorship and ownership for critical workflows.

Pay / Benefits

• hybrid work model
• unlimited vacation + 25 days holidays
• fully covered private health insurance for you and family
• pension contributions
• professional training platforms
• flexible hours

Responsibilities

• Identify and deliver customer business workflows using DEXOps as the foundation
• Design and transform embedded workflows to drive operational change
• Execute discovery sessions to understand processes, pain points, and dependencies
• Lead implementation and change management to ensure adoption and measurable improvements
• Secure executive sponsorship and named ownership for workflows
• Facilitate quarterly customer health reviews with structured assessments
• Build breakage inventories and map downstream dependencies
• Track impact trends and identify unowned dependencies for senior ownership
• Collaborate with Product and Sales to align platform capabilities with workflows
• Mentor internal and customer teams on enterprise operations best practices
• Participate in account planning, EBRs, and strategic business reviews
• Build and maintain executive relationships with customer C-level and senior IT leadership

Key requirements

• 5-8+ years in IT operations, IT service management, IT strategy, or related executive IT roles
• Expertise in IT operating models, process redesign, and organizational change management
• Proven track record leading cross-functional initiatives and securing IT executive buy-in
• Ability to translate technical IT language into business outcomes
• Experience with IT service delivery transformation or enterprise software platforms
• Strong problem-solving and systems-thinking abilities to map complex dependencies
• Excellent communication, presentation, and facilitation skills for discovery and reviews
• Experience operationalising SaaS solutions to deliver business benefits

• exceptional communication and facilitation
• stakeholder management and political acumen
• ability to influence without authority
• IT operating models
• IT governance frameworks
• enterprise IT infrastructure knowledge

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