Senior Hospital Relationship Manager

Overview

In this role you manage Vitality’s critical hospital provider partnerships to secure high-quality, sustainable healthcare delivery for members while achieving strong commercial outcomes. You’ll influence provider strategy, shape innovative partnership models, and collaborate with senior stakeholders to improve value and member experience. The position offers autonomy, cross-functional impact, and a focus on performance in a dynamic healthcare environment. You will drive change through data-led insights and strategic negotiation, strengthening provider relationships and outcomes.

Pay / Benefits

• Bonus schemes
• Pension up to 12% with 6% employer match
• Vitality health insurance with rewards
• Life assurance – four times salary
• Flexible working options
• Competitive salary and benefits

Responsibilities

• Own and develop a portfolio of strategically important hospital provider relationships with accountability for commercial performance, service delivery and contractual outcomes
• Lead negotiations and commercial discussions with provider partners to secure sustainable agreements balancing member outcomes, quality standards and cost effectiveness
• Drive provider performance improvements through robust relationship management, data-led insight and constructive challenge
• Influence provider utilisation strategies by analysing performance trends and recommending actions aligned with organisational goals
• Collaborate with Clinical, Claims, Consultant, MI and Primary Care teams to deliver integrated healthcare solutions
• Support design and implementation of innovative healthcare pathways and partnership models delivering measurable benefits
• Ensure contractual compliance, governance standards and service expectations across provider relationships and commercial frameworks
• Provide leadership, coaching and development within the Hospital Services team to drive high performance
• Lead complex projects and change initiatives; coordinate stakeholders across functions to deliver objectives
• Act as a trusted senior stakeholder partner, building credibility across internal teams and the healthcare provider market

Key requirements

• Significant experience managing hospital/healthcare provider relationships involving substantial commercial spend
• Strong commercial acumen balancing quality, member outcomes, and financial performance
• Experience negotiating complex agreements and influencing senior stakeholders
• Excellent analytical skills to interpret performance data and translate it into actions
• Proven track record delivering change initiatives or business improvements
• Experience in complex operational environments with competing priorities
• Strong relationship management skills to build trust and mutual outcomes
• Experience collaborating across multiple business functions to deliver shared objectives
• Highly resilient and adaptable in a fast-paced, autonomous role
• Advantageous: Private Medical Insurance, healthcare provider management or insurance sector experience

• Relationship-building
• Strategic influence
• Analytical thinking
• Performance data interpretation
• Contract negotiation
• Commercial modeling

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