In this role you shape the target architecture and transformation roadmap for large enterprise programs, guiding AI-enabled change across operations and marketing. You work with client executives to translate business goals into practical tech strategies and drive adoption of Agentic AI, Generative AI, and hyperautomation. You mentor delivery teams, support governance, and steer multi-vendor architecture decisions. This high-visibility position combines strategic influence with hands-on, practical delivery at scale, across global clients.
Pay / Benefits
10% bonus
Hybrid working
Mental Health Champions
Thrive and Peppy programs
Great Place to Work for Wellbeing
Disability Confident Employer (Level 2)
Responsibilities
Own target architecture, roadmaps and transformation strategy across multiple programmes
Collaborate with client leadership to convert business goals into tech plans
Drive adoption of Agentic AI, Generative AI and hyperautomation
Support governance, architecture reviews and executive decision-making
Guide delivery teams and mentor architects and technical leads
Engage with stakeholders across customer operations, marketing operations and AI-enabled processes
Key requirements
10+ years in Enterprise or Solution Architecture or Technology Transformation
Hands-on GCP, Vertex AI, Gemini and AI experience
Customer support / contact centre operations experience (essential)
Strong understanding of Salesforce (Sales, Service and Marketing Cloud) and API-based integrations
Confidence working with senior stakeholders in multi-vendor environments
Desirable: TOGAF, Google Professional Cloud Architect / Salesforce Architect certifications
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