Service Charge Business Partner

Overview

In this role, you will partner with the Service Charge teams to improve the accuracy, transparency and recovery of service charge income, aligning with legal requirements and driving continuous process improvements. You will work across regions to optimise data, policies and systems, and support major contracts and insourcing/outsourcing arrangements. The role blends financial analysis with cross-functional collaboration to lift performance and compliance. This is a hands-on opportunity to shape the service charge function in a large housing association.

Pay / Benefits

• 25 days holiday + bank holidays
• flexible benefits including holiday buy/sell
• pension scheme up to 12% with life cover 4x salary
• private medical insurance
• wellbeing days and volunteering days
• wellbeing discounts including gym memberships and 24/7 virtual GP

Responsibilities

• Identify service improvement opportunities across regions, tenures, and services to enhance data analysis and recoverability
• Review data coding structures in legacy service charge systems and recommend improvements
• Analyse service charge data and KPIs to spot trends and implement income optimization strategies
• Support continuous improvement initiatives and address skill gaps within the service charge teams
• Collaborate with stakeholders to tackle operational challenges and support efficient service charge management in major contracts
• Develop and maintain documentation for quality improvement and update policies and procedures
• Manage the team with a clear vision, driving accountability and high performance

Key requirements

• Strong analytical and problem-solving skills
• Solid understanding of quality improvement principles and frameworks
• Strong project management abilities and deadline focus
• Effective communication to translate financial information, verbally and in reports
• Ability to work independently and proactively
• Collaborative, relationship-building and influencing skills
• Familiar with data management systems and quality improvement tools such as process mapping and root cause analysis

• communication
• teamwork
• influencing
• data analysis
• quality improvement methods
• process mapping

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