Cybersecurity Operations & Enablement Associate

Overview

In this role you will support the Visa Europe CISO and the Cyber Defense Leadership Team from the London site, blending executive support with practical tech-enabled operations. You will help maintain the Cybersecurity library, coordinate onboarding and events, and manage budgeting and travel. You’ll use Generative AI and OSINT to prepare briefing materials and ensure documents meet corporate standards. This role offers cross-functional exposure within a global security organization and a chance to shape team culture through logistics and enablement.

Responsibilities

• Executive support for the Visa Europe CISO / Global Head of Cyber Defense and Cyber Defense Leadership Team (scheduling, inbox management)
• Primary operational contact for the London Cybersecurity team (~110 people); site-specific operations and onboarding logistics
• Library & Resource Management for the Cybersecurity library (physical and digital materials)
• AI-Driven Profiling: use Generative AI and OSINT to build briefing profiles before executive meetings
• Document Review: proofreading and formatting Risk Papers and executive summaries to corporate standards
• Internal Events & Town Halls: organize large-scale events; manage Zoom/Teams/webinars, invitations, agenda
• Fusion Center Tour Management: coordinate VIP/client/stakeholder tours of the London Fusion Center
• Presenter Coordination: arrange SMEs, briefing materials, and smooth visitor experiences for tours
• Cost Center Management: help track department budgets and forecasts
• Training Budget Oversight: own training cost center, vendor invoices, fund distribution
• Expense Reporting & Travel: manage international travel and reconcile expense reports via Concur

Key requirements

• 2–5 years in operations, office management, executive support, or project coordination, preferably in a corporate, tech, or risk environment
• Global Acumen: experience in a global, matrixed company, coordinating across multiple time zones
• Tech & AI Fluency: comfortable using Generative AI tools to accelerate research and communications
• Experience with budgeting and expense systems (e.g., Concur) and travel logistics
• Strong organizational skills, attention to detail, and ability to manage multiple stakeholders

• proactive problem-solver
• maturity and precision
• excellent communication
• Generative AI tools (e.g., ChatGPT, Claude, Copilot)
• OSINT tooling for research
• Concur or equivalent expense systems

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