In this role you will represent Watchfinder & Co. in Mayfair, delivering exceptional 1:1 service and guiding clients through the pre-owned luxury watch market. You will build relationships, handle walk-ins and online inquiries, and drive sales while maintaining product security and operational excellence. You’ll learn about our brands and contribute to a supportive, high-performance boutique culture. This is an opportunity to grow in luxury retail with a clear impact on customer experience and team success.
Pay / Benefits
Private healthcare and dental
Competitive pension scheme
Holiday scheme – increasing annual leave
Cycle to work scheme
Employee Assistance programme
Income Protection and Life Assurance
Responsibilities
Welcome guests and introduce the Watchfinder culture
Develop client relationships through clienteling and follow-ups
Achieve sales targets in a 1:1 luxury environment
Provide high-end sales assistance and product information
Manage appointments and respond to online inquiries
Chase leads and perform sales administration
Follow security procedures and ensure product safety
Contribute to a smooth customer journey and team success
Key requirements
Passion for luxury retail and delivering exceptional service
Strong clienteling skills and ability to maintain client contact
Results-driven with experience in KPI/target-based sales environments
Negotiation skills are desirable but trainable in the right attitude
Strong communication and adaptability to different customers
Ability to learn technical product information about watches
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