In this role you will serve as the senior technical advisor for strategic accounts, blending customer success, architecture, cloud, cybersecurity and risk expertise to drive measurable business value. You will own the technical health and coordinate actions across the customer lifecycle with cross-functional teams. You will lead governance, risk mitigation and executive reporting to protect client trust and revenue. This is a high-impact, globally-facing role that shapes secure adoption and outcomes for enterprise clients. You will work closely with product, engineering, security and risk partners to translate technical performance into business impact.
Pay / Benefits
medical and dental coverage
pension and 401(k) plans
paid time off
flexible vacation policy
disability protection
leave of absence options
Responsibilities
Own portfolio-level technical health across adoption, usage, service performance, incidents, security posture, dependencies, technical debt and open risks; define health indicators and action plans.
Lead technical health reviews and provide executive reports on business impact, decisions and next actions.
Identify technology, security, privacy, resilience, integration and operational risks and coordinate mitigation with governance and delivery teams.
Lead significant incident coordination, including impact assessment, recovery planning and post-incident follow-through.
Partner with CSMs to build outcome-based success plans linking priorities, milestones, adoption and value realization.
Guide onboarding, implementation, integration, configuration, optimization and operational readiness; remove blockers and improve time to value.
Communicate measurable outcomes and support renewal and expansion through technical insight.
Build credibility with senior account leaders; lead architecture reviews, governance discussions and protection planning.
Advise on cloud, cybersecurity, identity, data protection, AI, integrations and resilience risks with a risk-aware perspective.
Mentor colleagues and strengthen collaboration across Customer Success, architecture, engineering, security, risk and product communities.
Create reusable health scorecards, success plans, escalation playbooks and executive reporting; leverage AI and automation for analysis and consistency.
Key requirements
Strong technical foundation across cloud platforms, enterprise architecture, cybersecurity, identity and access management, data protection, integrations, APIs and technology operations.
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