Collections & Recoveries Manager

Overview

In this role you will support the Head of Collections & Recoveries in managing SME lending portfolios across CM, AF, and Growth Finance. You will implement effective collections and recovery strategies to bring facilities up to date while protecting the Bank’s exposure. The role involves coordinating with insolvency practitioners, solicitors and agencies when required, and ensuring alignment with regulatory rules and Treating Customers Fairly. You will work with cross‑functional teams to anticipate changes and improve processes, delivering measurable recovery outcomes. This is a hands-on position at a growing fintech bank focused on supporting established SMEs with tailored lending solutions

Pay / Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover

Responsibilities

• Manage a portfolio of accounts showing deteriorating credit quality or in workout/recovery, applying repayment or recovery strategies
• Occasional site visits to assess position and agree workout plans
• Terminate AF exposures when necessary and work with Asset Manager to recover and maximise sale proceeds
• Keep Watchlist up to date and prepare monthly reports for Credit Risk meetings
• Liaise with insolvency practitioners, collection agents, and instruct solicitors as required
• Ensure portfolio delinquency ageing is accurately categorized for IFRS 9 reporting
• Monitor regulatory or legislative changes and develop contingency plans
• Manage fees and recovery income/expense in line with budget
• Evaluate market conditions to identify emerging portfolio risks
• Support change management to improve processes and align with business strategy

Key requirements

• Minimum 3 years’ experience in a Collections department in CM or AF (or both), relating to SMEs
• Experience in managing distressed assets to maximise collections
• Expert knowledge of CM and AF lending products and enforcement options in default
• Knowledge of legal/contractual rights of bank and customers and enforcement options
• Understanding of regulatory environment including Treating Customers Fairly and vulnerable customers
• Working understanding of PD, LGD and EAD; IFRS 9 and impairment process

• Stakeholder management with internal and external parties
• Strong analytical and portfolio management skills
• Good communication and negotiation abilities
• PD, LGD and EAD understanding
• IFRS 9 and impairment processes
• Knowledge of CM and AF lending products and enforcement options

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