In this role you will manage a portfolio of licensed accounts to drive profitable sales, new store growth, and uphold brand standards. You’ll partner with senior licensing leaders to translate data into actionable plans, strengthening licensee relationships and customer experience. You’ll lead joint business planning, portfolio growth, and in-store execution to deliver sustainable, cross-functional impact in the UK. This position offers the chance to shape licensing strategy and drive growth within a global brand.
Pay / Benefits
25 days holiday
Flexible benefits – additional 4% selection
Life assurance and private medical
Up to 10% bonus
Comprehensive training and Starbucks Global Academy
Free bag of coffee weekly and 30% partner discounts
Responsibilities
Own key performance measures for assigned accounts (operating income, new store targets, customer experience)
Act as principal relationship lead for licensees and ensure Joint Business Plan initiatives are delivered on time
Lead account business planning tailored to licensee and brand needs
Create portfolio growth plans with 12-month actions and a 3-year horizon (new stores, refurbishments, lease renewals)
Set implementation plans for Starbucks initiatives and use store insights to improve execution and product quality
Prioritise deliverables and support the Licensing team as needed
Identify performance trends, risks and capability gaps and translate into actions with licensee leaders
Communicate priorities clearly and build collaborative licensee relationships
Strengthen licensee capability and share best practices
Ensure contractual and operational compliance and maintain clear records
Protect the Starbucks brand and model the company's Mission and Values
Build relationships across Licensing, Store Development, Retail Operations and support functions
Demonstrate commercial acumen and use financial/operational insight to improve performance
Build trusted relationships with senior leaders in third-party organisations and influence at multiple levels
Communicate clearly with operational and cross-functional stakeholders
Draw on experience from retail, hospitality, account management or transferable sectors
Understand how customer experience supports growth and balance licensee and Starbucks needs
Work effectively across functions in a matrixed organisation
Operate as a self-starter in a field-based role travelling across the UK and as part of a larger team
Key requirements
Experience in retail, hospitality, or account management or transferable roles
Strong commercial acumen and data-driven mindset
Proven ability to build relationships with senior stakeholders
Excellent verbal and written communication in cross-functional contexts
Willingness to travel across the UK and operate in a matrix organisation
Ability to work independently as a self-starter in a field-based role
Understanding of customer experience as a growth driver
Commitment to brand standards and values
Experience leading joint business planning or equivalent initiatives
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