Senior Change & Training Consultant

Overview

As a Senior Change and Training Consultant, you lead and manage change activities within IT-led transformation programmes, ensuring stakeholders are engaged and prepared. You apply established OCM methods across various implementation types, tailoring approaches to the SOW. You’ll shape change strategies, training plans, and communications to drive adoption and measurable outcomes. This role sits in the growing Change Assurance Practice, offering opportunities to contribute ideas and leverage AI-enabled learning tools.

Responsibilities

• Lead end-to-end change activities for complex transformation programmes
• Develop change strategy and training plans, conduct impact assessments and action plans
• Engage and influence senior stakeholders, delivery teams, and end users
• Create and deliver training strategies, curricula, and analytics of learning activities
• Produce change communications and enablement content to support adoption
• Define KPIs, manage risks, and drive continuous improvement
• Leverage change and training tools (Enable Now, WalkMe) and AI tooling
• Provide leadership to change teams and share best practices
• Support business development activities including RFP responses and pre-sales
• Contribute to post-implementation reviews and sustainability of change

Key requirements

• Proven experience in Organisational Change Management, ideally in large-scale transformations
• Strong stakeholder management and engagement skills with ability to influence at all levels
• Experience applying structured change methodologies across different contexts
• Ability to assess change impacts and develop executable strategies
• Working with AI tools for OCM & Training
• Strong communication and facilitation skills for change communications and training
• Experience leading or participating in change networks to foster adoption
• Experience in IT implementation programmes and Training Strategy/Needs Analysis
• Knowledge of business processes and ability to explain system processes in business terms
• Comfort with fast-paced, multi-stakeholder environments and willingness to travel
• Excellent English proficiency; additional languages beneficial

• Proactive and solutions-oriented mindset
• Natural curiosity and continuous learning
• Collaborative and stakeholder-focused
• Enable Now
• WalkMe
• AI tooling related to learning and change

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