Brokerage Operations Specialist

Overview

In this role you will help launch and scale Robinhood UK brokerage operations, ensuring compliant, efficient first-line oversight. You will work closely with cross-functional teams to implement controls, reporting, and service delivery that align with FCA rules and customer outcomes. You’ll drive process improvements using data and AI to reduce risk and enable rapid, responsible growth. This is an opportunity to shape the UK operations at a fast-growing fintech at the heart of a major industry shift.

Pay / Benefits

• performance-based compensation with multipliers
• equity ownership
• supplemental and ancillary insurance
• mental health support programs
• AI tools access and AI skill-building
• flexible benefits wallet and commuter stipend

Responsibilities

• Oversee UK brokerage operations and service delivery, including transaction reporting controls and transfer operations
• Manage outsourced service providers and intercompany dependencies per SLAs
• Ensure operations adhere to FCA CASS and support FCA Consumer Duty outcomes
• Lead incident response, root-cause analysis, and remediation for launches and changes
• Maintain and improve Standard Operating Procedures and controls
• Collaborate with Risk & Compliance to implement regulatory frameworks and controls
• Drive continuous process efficiency using data and AI tools
• Coordinate cross-functional teams across Brokerage Ops, Compliance, Risk, CX, Finance, Product, Engineering, and Vendor Management

Key requirements

• 6+ years of operational experience in financial services
• Deep experience with UK brokerage operations, CASS rules, ISA servicing, transfers, reconciliations, and exception handling
• Bachelor's degree or equivalent practical experience
• Strong data analysis skills and ability to translate data into process improvements
• Experience managing outsourced partners and enforcing SLAs and controls
• Excellent written and oral communication skills
• Self-starter, collaborative, and capable of working across multiple teams
• Chartered Institute for Securities & Investment certifications (preferred)

• collaborative mindset
• detail-oriented
• problem-solving
• CASS knowledge
• data-driven process improvement
• incident response and risk management

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