In this role you lead the data analytics and insights function for a dynamic claims management business. You will shape and evolve analytics to deliver decision-ready insights for the senior leadership and Board, driving improvements in claim handling, settlement accuracy, cost control, risk and fraud identification, and customer experience. You will manage a small team and work onsite in Central Liverpool with potential hybrid arrangements. This is a mission-critical role that combines analytics rigor with strategic influence to enable data-driven decisions across the organization.
Responsibilities
Own and continuously evolve the organisation's data and analytics capability
Monitor data quality and interpret findings to challenge assumptions
Translate analytics into decision-ready insights for senior leadership and the Board
Drive improvements in claim handling times, settlement accuracy, and cost control
Identify risk and fraud indicators and support mitigation actions
Enhance customer experience through insights-driven initiatives
Embed insight-led decision making across operational and strategic functions
Manage a team of 2 Data Analysts and 2 BI Developers
Key requirements
10+ years in data analytics, business intelligence, or insights roles
5+ years in senior leadership or people management
Degree in data analytics, statistics, computer science, economics, or related field
Strong experience with BI tools (Power BI, Tableau, Looker) and analytics platforms
Proven ability to influence executive stakeholders with data-driven insights
Strong business acumen and ability to translate analytics into commercial impact
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