Manager, Legal Operations for the Employment Law Team, Office of the General Counsel

Overview

In this role, you will provide strategic and operational support to the Employment Law Team within Deloitte's Office of the General Counsel. You will manage case intake, data quality, and governance, while coordinating technology adoption and external counsel. The role emphasizes cross-functional collaboration, efficiency, and data-driven decision-making to sustain a high-performing, compliant team. You will shape processes, lead reporting, and drive continuous improvement in a complex, international environment.

Pay / Benefits

• hybrid working policy
• London-based role with flexible work options
• focus on wellbeing and development
• support for learning and progression
• collaboration across virtual and on-site environments
• competitive professional services benefits

Responsibilities

• Own case triage, intake, and lifecycle management for Acas Early Conciliations and Employment Tribunal matters
• Develop and maintain the ServiceNow case management infrastructure as the authoritative data source
• Oversee end-to-end caseload operations, including deadlines, logs, and governance
• Design and deliver management information reports to support leadership
• Lead data quality initiatives across systems, setting data standards and closing gaps
• Collaborate with IT and data teams to automate reporting using MS Teams and iManage
• Champion adoption of legal AI and technology tools for the team
• Manage external counsel interface, instructions flow, and witness coordination
• Oversee financial operations: budgeting, invoicing, spend tracking, and cost reporting
• Build knowledge resources: precedents, templates, playbooks; support training materials
• Create and present senior leadership materials; ensure brand-aligned communications
• Support onboarding and integration of new team members
• Maintain compliance with regulatory controls and confidentiality standards
• Coordinate with internal teams on litigation responses and SARs
• Lead continuous improvement through process design and lessons learned

Key requirements

• Bachelor’s degree or foreign equivalent
• Experience in legal operations or operational management in a complex organization
• Advanced proficiency in MS Office (PowerPoint, Excel)
• Strong project management and organizational skills
• Experience managing budgets and financial reporting
• Experience with legal case management systems (ServiceNow preferred)
• Strong written and verbal communication for senior stakeholders
• High integrity, discretion, and confidentiality
• Ability to collaborate across a large international organization
• Open-minded, adaptable to change; strong interpersonal skills

• strong communication
• stakeholder management
• collaboration
• PowerPoint
• Excel
• ServiceNow

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