As Carrier Performance Manager, you will lead 3PL partnerships to boost on-time, accurate, undamaged deliveries and elevate customer satisfaction. You’ll use data-driven insights to optimize carrier performance, costs, and risk management, while collaborating with Finance and cross-functional teams to shape a best-in-class logistics function. You’ll drive innovation with data-led solutions, onboarding new partners, and improving the end-to-end delivery journey. This role offers impact at scale within HelloFresh’s global logistics ecosystem.
Pay / Benefits
70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Mental health first aiders and employee assistance programme
Dog friendly office (London site)
Responsibilities
Own 3PL relationships to drive performance, CX and cost efficiency
Analyze carrier KPIs using data tools (Databricks, Snowflake, Tableau) to identify improvements
Manage delivery risks and crises to minimise disruption
Lead supplier negotiations, contract management and cost-saving initiatives
Partner with Finance to manage budgets, rebates and claims
Develop data-led solutions to reduce delivery errors and improve customer experience
Evaluate and onboard new delivery partners based on performance, service and cost
Collaborate cross-functionally on initiatives that improve customer experience and retention
Utilize NPS and Trustpilot feedback to identify improvement opportunities
Develop courier reporting through AI, BI and automation
Support logistics projects and long-term strategy planning
Key requirements
Experience in the logistics industry, ideally in retail or logistics company
B2C final mile experience preferred
Advanced experience with Excel and/or Google Sheets
Proven ability to use multiple data sources daily to derive insights
Track record of improving logistics KPI performance using data
Attention to detail and results-driven mindset
Strong problem solving and proactive issue resolution
Ability to work collaboratively in a fast-paced environment with egoless DNA
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