Operational and Technology Platforms Lead - ITSM - CMDB - ITIL

Overview

In this role you will shape and mature a newly established capability that supports global business operations and technology estate. You’ll drive platform strategy, governance and roadmaps, and standardise platforms across divisions. You will lead ITSM/ITAM/CMDB and observability initiatives to improve visibility and reduce risks. As a senior leader, you’ll manage vendors, budgets and performance, and build a cross-functional team. This is a chance to influence enterprise-wide transformation and enable scalable, trusted platforms across a global organisation.

Pay / Benefits

• pension
• bonus
• PMI
• car allowance

Responsibilities

• Define and drive platform strategy, governance and roadmaps.
• Standardise and rationalise platforms across multiple business divisions.
• Lead the development of ITSM, ITAM, CMDB and observability capabilities.
• Deliver greater visibility of applications, assets, licences and technology risks.
• Manage technology vendors, budgets and platform performance.
• Build and lead the Operational & Technology Platforms team.
• Support the delivery of enterprise-wide transformation initiatives from design through to live operation.

Key requirements

• Significant experience leading enterprise platforms, technical teams or technology functions.
• Experience in complex, federated or multi-business organisations.
• Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling.
• Track record of platform transformation, standardisation and continuous improvement.
• Experience managing technology platforms within asset-intensive environments (engineering, industrial, manufacturing, energy, defence).
• Excellent stakeholder management and leadership skills.

• stakeholder management
• leadership
• communication
• ITSM
• ITAM
• CMDB

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