In this role you lead the end-to-end Customer Collaboration agenda for designated Discounter customers within PepsiCo UK. You align supply chain priorities with customer expectations and company objectives, driving service performance, forecasting accuracy, and operational efficiency. You will own IBP activities, manage cross-functional governance, and influence stakeholders to deliver sustainable growth. You will shape end-to-end supply chain delivery for customer innovations and major projects, leading a high-performing team and fostering cross-functional partnerships.
Responsibilities
Lead customer collaboration strategy for designated Discounter accounts and align with PepsiCo objectives
Manage and influence senior customer and internal stakeholders as primary supply chain contact
Develop AGS plans across Commercial, Finance, Demand Planning, Supply Planning and Operations
Identify initiatives to improve service, forecast accuracy, inventory health and customer satisfaction
Represent supply chain in customer forums and drive joint business outcomes
Lead customer-specific IBP handshakes and embed promotions, risks, and opportunities in planning
Act as planning lead for 0-22 week horizon and apply alternative forecasting where data is limited
Facilitate regular planning reviews and escalation processes to manage supply and demand risks
Deliver clear recommendations to support decision-making and performance
Represent Customer Collaboration in S&OP/GO governance forums and drive risk/opportunity management
Drive improvements in forecasting, replenishment, and operational planning processes
Ensure customer priorities are reflected in operational decision-making
Own delivery of customer service targets and industry-leading service levels
Lead root cause analysis and corrective actions for supply chain challenges
Support innovation launches, range reviews and promotions with cross-functional planning
Lead governance and risk management for customer innovation and major projects
Coach and develop a high-performing team; implement regular performance reviews and development plans
Influence the wider Customer Collaboration strategy and contribute to capability development
Provide coaching and guidance across the business to support future growth
Key requirements
Strategic customer relationship management
Integrated Business Planning (IBP)
Demand and supply planning expertise
Strong commercial and financial acumen
Stakeholder management and influencing skills
Leadership and people development
Project and change management
Supply chain risk management
Data analysis and performance management
Continuous improvement mindset
Excellent communication and presentation skills
Cross-functional collaboration and decision making
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