Strategy and Operations Analyst, Customer Success

Overview

In this Analyst role within Stripe’s Customer Success Strategy & Operations team, you will surface insights, automate processes, build dashboards, and drive run-the-business operations to support Scale CS. You’ll translate CS priorities into actionable plans, lead cross-functional initiatives, and help design operating mechanisms that enable faster, data-driven decisions. You’ll strengthen the team’s operational foundations across process design, reporting, and territory management, contributing to Stripe’s growth and mission. You’ll turn data into actionable guidance that informs leadership and improves performance.

Responsibilities

• Partner cross-functionally to identify and resolve systems and operational challenges
• Investigate system performance and workflow issues
• Measure and forecast business performance and surface leadership insights
• Develop and maintain dashboards and reports for leadership use
• Manage CS territories and contribute to territory design and planning
• Design and improve business processes using data-driven insights
• Define and track OKRs (annual and quarterly) and report on progress
• Prepare decision-focused materials for QBRs and leadership forums

Key requirements

• 5-6 years of operations experience in a software or tech company
• 3+ years working with a GTM or Sales organization
• Data analytics experience (SQL, complex queries, dashboards)
• Business and operational SLA reporting
• Clear, proactive, concise communication
• Self-starter with comfort handling ambiguity

• clear communication
• proactiveness
• ambidexterity in ambiguity
• SQL
• dashboards
• Tableau or SFDC report development

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