It Operations Manager

Overview

You will oversee the reliability and efficiency of the technology infrastructure and lead the IT team to operational excellence. In a senior, strategic capacity, you will engage stakeholders across the business and ensure smooth incident response and supplier performance. The role blends hands-on operations with process improvement as the organization scales. This is a flexible, mostly remote position with weekly onsite presence in Manchester, offering a chance to shape IT delivery in a forward‑thinking, IT‑focused environment.

Pay / Benefits

• flexible remote work
• senior leadership role
• inclusive and supportive environment

Responsibilities

• Oversee daily IT operations to ensure reliability and efficiency
• Lead, mentor and support the IT team to achieve operational excellence
• Manage supplier relationships, service levels and incident resolution
• Contribute to development and continuous improvement of IT processes as the business expands

Key requirements

• Proven track record in managing IT operations or service delivery
• Confident leadership skills with ability to engage stakeholders at all levels
• Calm, pragmatic approach to problem-solving under pressure
• Based in the North West with the flexibility to attend Manchester office one day per week

• stakeholder engagement
• leadership
• problem-solving under pressure
• IT operations management
• service delivery
• incident management

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