People Operations Coordinator

Overview

In this role you will deliver efficient, accurate HR services across the employee lifecycle in Leatherhead. You will support core HR processes, maintain records, and resolve queries to ensure a positive employee experience with high data accuracy and compliance. You will develop expertise in HR systems, data management, and process improvement within the People function. This position offers a pathway to growth in HR Operations as part of a mission-driven, global services team.

Pay / Benefits

• competitive benefits
• professional development

Responsibilities

• Provide administrative support across the employee lifecycle (onboarding, contractual changes, offboarding)
• Prepare and issue employment contracts, offer letters and HR documents
• Maintain accurate employee records and update HR systems
• Support payroll processes with timely changes
• Administer absence management and probation reviews
• Respond to employee and manager queries and escalate as needed
• Monitor shared HR inboxes and manage requests within service levels
• Assist with administration of employee benefits
• Ensure compliance with employment law, policies, and data protection
• Identify inefficiencies and propose improvements to enhance service delivery
• Contribute to continuous improvement initiatives for scalable HR processes

Key requirements

• Strong organisational skills and ability to manage multiple priorities
• Attention to detail and data accuracy
• Strong written and verbal communication
• Ability to handle confidential information
• Comfort with defined processes and detailed tasks
• Proficient in Microsoft Office applications
• Desirable: experience in customer service/administration/operations
• Desirable: HR administration or HR Operations experience
• Desirable: CIPD qualification or working towards it
• Desirable: experience using HR systems such as Workday

• Customer service mindset
• Curiosity and willingness to learn
• Collaborative and team-oriented
• Microsoft Office
• Workday
• HR systems

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