In this role, you will act as a technical sales partner for the Public Sector, translating business needs into technology-based ServiceNow solutions. You’ll work with enterprise accounts to demonstrate the platform’s power, extensibility, and ease of use, guiding deals from discovery toPOC cycles. You collaborate with sales, executives, and delivery teams to articulate business value and influence outcomes. This role offers exposure to senior leaders and opportunities to shape public sector transformation with AI-enabled workflows. You’ll be part of a globally leading cloud platform company that helps customers work smarter and more efficiently.
Responsibilities
Understand public sector business and technical problems addressed by ServiceNow products (transformation, efficiency, security)
Interview customers to uncover architecture and needs (in person or remote)
Partner with sales and strategy planning; lead non-technical discussions to define objectives and value
Sell the value of the solution beyond features; participate in regional marketing events
Deliver product demonstrations (standard and tailored) and develop demo scripts
Develop deep platform understanding to guide customers with best practices
Respond to RFIs/Proposals; brief customers on roadmaps and POV/POC cycles
Coordinate with Sales and Professional Services for deployment transition briefings
Represent ServiceNow as subject matter expert at executive briefings/marketing events
Key requirements
6–10 years of enterprise software pre-sales or sales engineering experience
Experience selling to Public Sector, healthcare and/or higher education exposure
Experience selling complex multi-product or cross-platform software solutions
Desirable: ITSM, FM, PPM, DevOps, Agile, HRSD, GRC, Security Operations, ITOM, Cloud/Infrastructure mapping, or related tech and AI integration
Ability to articulate technical concepts to both technical and non-technical audiences
Strong communication and presentation skills; experience addressing Enterprise Architecture teams
Willingness for business travel within UK/US; fluency in English
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