Operational Resilience Analyst

Overview

In this role, you will support and enhance NHBC's operational resilience framework to protect critical services and customers. You will work with Technology, Risk and the business to embed resilience into daily operations and respond to disruptions. You will develop and operate resilience processes, deliver insights to governance forums, and help mature NHBC's resilience capability. This is a hands-on, collaborative opportunity to shape resilience across the organisation and deliver real business impact.

Pay / Benefits

• flexible hybrid working
• professional development opportunities
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• volunteer leave

Responsibilities

• Maintain documentation for Important Business Services, including end-to-end process maps, dependencies and vulnerabilities
• Support Business Impact Analysis activities, define impact tolerances and recovery priorities
• Coordinate resilience testing, continuity exercises and lessons learned, tracking actions to completion
• Identify resilience risks, issues and control weaknesses, support remediation and escalation
• Produce resilience dashboards and reports for governance, regulatory reporting and senior decision-making
• Maintain resilience policies and procedures, embedding business continuity, crisis management and incident response
• Collaborate with IB Service Owners, Technology, Operations, Risk and suppliers to run workshops and governance activities

Key requirements

• Experience supporting operational resilience, business continuity or risk activities in a regulated environment
• Knowledge of Business Impact Analysis, impact tolerances and resilience testing
• Understanding of ISO 22301 and PRA/FCA resilience guidance
• Experience supporting risk assessments, issue management and governance activities
• Exposure to third-party/supplier risk in an operational or assurance context
• Understanding of operational risk management and a 3 Lines of Defence model, ideally in a first-line role
• Experience supporting change or technology-enabled services with resilience embedded in delivery
• Ability to produce management information and derive meaningful resilience insights
• Strong analytical, organisational and communication skills

• Excellent communication
• Stakeholder management
• Collaborative mindset
• Operational resilience frameworks and standards (ISO 22301, PRA/FCA guidance)
• Business Impact Analysis and impact tolerance definition
• Resilience reporting and governance tooling

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