Program Manager, Enterprise Change Management (ECM)

Overview

In this role you will contribute to Northern Trust’s Enterprise Change Management by guiding the ECM program governance and delivery. You will support cross-functional programs, collaborating with senior leaders to apply standardized change practices. You drive program success through scope, schedule, budget, and risk management, while promoting clear communication and education. This opportunity offers exposure to a global, complex environment within a respected financial services leader.

Pay / Benefits

• flexible and collaborative work culture
• inclusive workplace
• reasonable accommodations
• opportunity to contribute to a sustainable, reputable company

Responsibilities

• Create, drive, and administer ECM governance and program management standards
• Lead facilitation of ECM solutions across diverse programs and business units
• Define benchmarks and success metrics for continuous improvement
• Mobilize and guide teams through designated programs per governance standards
• Track scope, schedule, budget, and resources via formal reporting and committees
• Proactively manage risks and dependencies; escalate and mitigate issues
• Coordinate with Organizational Change Management to ensure effective communication around go-live
• Ensure involvement of risk, legal, procurement, compliance, and relevant systems
• Manage budgets, forecasts, actuals, and quarterly allocations; propose mitigations for spend variances
• Collaborate with Productivity Office for data capture during planning cycles
• Support ECM demand monitoring and implement new ECM offerings
• Contribute to ongoing improvements of ECM processes, standards, and templates

Key requirements

• Excellent organizational and communication skills
• Experience leading complex programs with continuous improvement
• Execution-oriented with target-driven mindset
• Strong influencing ability and problem-solving skills
• Ability to consult with senior leaders and build relationships with partners and vendors
• Sense of urgency, risk-awareness, and understanding of high-stakes initiatives
• Ability to plan, manage, and forecast budgets
• Ability to write and assess data-driven business cases and prioritize work
• Experience in a global, cross-functional environment
• BS/BA degree in relevant field preferred
• Experience in global financial services preferred
• Minimum 5-7 years in project or program management in a complex organization
• CAPM or PMP is a plus but not required

• strong communication
• influencing and stakeholder management
• problem solving
• governance frameworks
• risk and dependency management
• budget tracking and forecasting

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