Transport Planner

Overview

In this night-shift Transport Planner role, you oversee a busy night fleet within a general haulage operation to ensure on-time deliveries and high service levels. You will coordinate with a small night team including another planner, the Operations Manager, and Customer Service to keep the operation running smoothly. Your impact comes from efficient routing, driver support, and proactive problem-solving under pressure. This role offers hands-on responsibility in a fast-paced environment with a clear path to influence operational profitability.

Responsibilities

• Plan and replan the night fleet for general haulage activities
• Monitor service levels and ensure on-time deliveries
• Manage driver communications during the shift (delays, route issues, updates)
• Supervise driver workloads in line with Working Time Directive and driver hours regulations
• Review routes to maximise fleet utilization and efficiency
• Provide real-time operational support and adapt to changing priorities
• Liaise with customers regarding delays, updates, and failed deliveries
• Escalate tracker or operational issues to management
• Maintain strong communication across planning, operations, customer service, and drivers
• Ensure drivers are briefed before the shift
• Support operational performance and profitability through planning decisions

Key requirements

• Previous experience as a Transport Planner or Transport Supervisor
• Strong background in general haulage planning
• Experience in a fast-paced transport environment
• Excellent knowledge of UK road networks
• Strong understanding of tachograph legislation and driver hours compliance
• Confident using transport planning systems and operational software
• Ability to multitask, prioritise, and make decisions under pressure
• Strong communication and customer service skills
• Operationally minded with quick adaptability
• Experience with collection and backhaul operations would be advantageous

• Strong communication
• Customer service
• Multitasking and prioritisation
• Tachograph legislation and driver hours compliance
• Transport planning systems and operational software
• Excellent knowledge of UK road networks

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