Senior Community Safety Manager - Operations

Overview

Senior leader in the Council’s Community Safety service, responsible for delivering frontline safety services citywide. You will coordinate internal delivery and multi-agency operations, focusing on reducing anti-social behaviour and crime while evidencing outcomes. The role drives performance, data-driven decision making, and continuous improvement, collaborating with police, housing providers and other partners to keep communities safe. You will translate strategic priorities into practical, high-impact interventions and safeguarding responses.

Pay / Benefits

• West Midlands Pension Fund membership
• Enhanced Holiday Entitlement – 30 days (increasing with service)
• My Rewards Scheme – 800+ brands
• Health and wellbeing support – employee assistance and counselling

Responsibilities

• Provide clear, visible leadership across internal teams with consistent standards and high-quality service
• Oversee anti-social behaviour and crime response to ensure reliable service delivery
• Lead operational approach to ASB, collaborating with Housing services
• Guide community safety activities related to supported exempt accommodation
• Ensure effective use of legislation, especially Anti-Social Behaviour, Crime and Policing Act 2014
• Drive intelligence-led interventions (hotspot patrols, street teams)
• Build and maintain partnerships with police, housing providers, and stakeholders
• Lead performance management, risk, and quality assurance across services
• Oversee defensible case management frameworks and safeguarding responses
• Lead, develop, and support a team of managers and staff, with recruitment and performance management
• Ensure compliance with financial, governance, safeguarding and statutory requirements

Key requirements

• Significant experience in community safety, ASB, enforcement, or crime reduction services
• Strong leadership with track record of managing teams and delivering improvements
• Experience delivering crime and harm-reduction initiatives
• Collaborative work with public sector, partners and stakeholders
• Ability to manage high-risk and sensitive operational issues
• Excellent communication, influencing, negotiation, and problem-solving skills
• Data-driven approach to performance management and decision-making
• Knowledge of community safety landscape and relevant legislation (ASBCP Act 2014; Crime and Disorder Act 1998)

• leadership
• communication
• influencing
• data-driven performance management
• intelligence-led delivery
• risk management

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