Key Account Manager

Overview

As a Key Account Manager at ShopperTrak, you will manage a portfolio of strategic retail accounts and drive commercial growth through data-driven solutions. You will build trusted relationships with senior stakeholders, collaborate cross-functionally, and identify opportunities to expand footprint and wallet share. You’ll focus on high-potential named accounts to deliver revenue, profitability, and retention objectives while shaping long-term partnerships. This role offers exposure to a global organisation and the chance to influence retail insights and outcomes.

Pay / Benefits

• Competitive salary and bonus
• Company pension scheme
• 25 days annual leave plus bank holidays
• Life assurance
• Employee assistance programme
• Ongoing training and development

Responsibilities

• Manage a portfolio of strategic ShopperTrak customer accounts
• Build and maintain long-term relationships with key decision-makers
• Develop and execute account growth plans aligned to objectives
• Drive customer retention by delivering value from ShopperTrak solutions
• Identify opportunities to expand within existing accounts with additional products and services
• Lead commercial discussions, renewals, and contract negotiations
• Collaborate with sales, operations, customer success, and technical teams to deliver outcomes
• Monitor account performance, customer satisfaction, and revenue growth
• Provide accurate sales forecasts and account reporting
• Maintain understanding of retail trends, challenges, and competitive developments

Key requirements

• Proven experience in Key Account Management, Account Management, or Strategic Sales
• Strong commercial acumen with renewals and growth management
• Demonstrated success in customer retention and revenue expansion
• Excellent relationship-building and stakeholder management
• Ability to influence senior decision-makers
• Strong negotiation, presentation, and communication skills
• Self-motivated with ability to manage multiple priorities
• Full UK driving licence and willingness to travel

• Relationship-building
• Stakeholder management
• Negotiation
• CRM and account planning tools
• Experience with retail technology, SaaS, analytics, data solutions, or customer insight environments
• Knowledge of retail operations, consumer behavior, footfall analytics, or BI solutions

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