Technical Assistance Associate - German or French speaking

Overview

Join Interactive Brokers to support clients across trading platforms and resolve technical issues. You will act as a bridge between clients and internal teams, addressing bugs and platform inquiries across desktop, mobile, and web. The role emphasizes analytical problem-solving, cross-platform troubleshooting, and clear communication in a multilingual context. You’ll work within a team that powers one of the world’s leading brokerage brands, contributing to efficient issue resolution and superior client experience. This role offers growth through exposure to financial products, technology, and FCA-aligned customer service culture.

Pay / Benefits

• Career development
• Salary commensurate with experience
• Performance-based bonus
• Discretionary stock grant
• Group Life Assurance
• Pension scheme

Responsibilities

• Provide multi-channel client support (phone, chat, tickets)
• Deliver technical and functional support for Interactive Brokers platforms
• Troubleshoot across desktop (Windows, macOS, Linux) and mobile (Android, iOS)
• Support web-based offerings and issue/problem management at scale
• Identify, investigate, and escalate client-reported issues to appropriate teams

Key requirements

• Fluency in English and German or French (additional European language a plus)
• Bachelor’s degree (technical field preferred)
• 2+ years in a client-facing support role
• 2+ years’ experience with Windows and macOS software and connectivity support
• Excellent verbal and written communication; team-oriented
• Experience with support ticketing systems
• Adaptable to a changing technical environment; proactive about learning

• strong communication skills
• initiative and problem-solving mindset
• team collaboration
• Windows, macOS, Linux experience
• Mobile app support (Android, iOS)
• Web-based platform troubleshooting

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