Sales Advisor

Overview

In this Sales Advisor role at EE’s Merthyr Tydfil Contact Centre, you will handle incoming calls from existing customers, guiding them to the best deals on phones and broadband and helping them navigate a range of tech products. You’ll listen carefully to customer needs and match them with suitable offerings, contributing to a high-energy, target-driven team. The role offers uncapped commission, a supportive environment, and clear paths for growth within EE and BT. You’ll work in a sociable setting with flexible scheduling and meaningful benefits that support work–life balance.

Pay / Benefits

• 24/7 GP appointments for you and family
• free parking
• discounts on EE products like phones and broadband
• career development opportunities across EE and BT
• flexible hours / bankable hours
• generous leave for carers and starting a family

Responsibilities

• Take incoming calls from existing EE customers
• Advise on best deals for phones and broadband
• Assist customers in navigating tech product portfolios
• Identify customer needs and match with appropriate products
• Contribute to hitting sales targets in a high-energy environment

Key requirements

• Customer service experience
• Strong listening and communication skills
• Ability to understand customer needs and translate to product recommendations
• Target-driven and motivated by performance
• Comfort with learning and discussing tech products

• Excellent communication
• Active listening
• Customer-focused mindset
• Ambitious and competitive
• Knowledge of mobile phones, broadband, and consumer tech products
• Ability to explain product features clearly

Full job description from WhatJobs. Apply for this role →